Return & Refund Policy
Shop with absolute confidence. If your item is defective, damaged, or incorrect, our 7-day return guarantee has you covered.
7-Day Return Window
Initiate a return within 7 calendar days of receiving your order.
24-48h Refund Speed
Fast refunds returned directly to your original MoMo account or bank card.
Free Courier Pickup
We send a courier rider to collect the return parcel right from your door.
How the Return & Refund Process Works
Submit Request
Go to your order details page and submit a return request with photos.
Verification
Our support team reviews the claim within 24 business hours.
Rider Pickup
A rider collects the item from your location at no extra cost.
Inspection
The package condition is verified against return standards.
100% Refund
Funds credited to MTN MoMo / Airtel Money within 24-48h.
Valid Reasons for Return
- Damaged / Broken Product: The product arrived broken or physically damaged in transit.
- Wrong Item Received: You received a different product, size, or color than ordered.
- Defective / Malfunctioning: The product does not power on or function as advertised.
- Missing Parts / Accessories: The package is missing original components listed in the description.
Non-Returnable Items
For health, hygiene, and safety reasons, certain categories cannot be returned once delivered:
- Perishable food items, fresh produce, and cooked groceries.
- Underwear, intimate apparel, and opened cosmetic/hygiene products.
- Custom-made or personalized items created to your specific requirements.
Order Cancellations
If your order is still in PENDING or CONFIRMED status and has not yet been handed over to a courier rider, you may cancel it directly for an immediate full refund.